On this page, you'll find answers to the most common questions about orders, shipping, returns, and products at MUV Collection. From delivery times to return conditions and product warranties, we've gathered all the essential information to make your shopping experience clear, easy, and transparent.
Orders may be cancelled before shipment confirmation. For assistance, please contact sales@muvcollection.com as soon as possible.
Delivery times vary depending on product availability and destination. Estimated delivery information will be confirmed once the order has been placed. Delivery may take from 7 business days up to 2 months.
Private customers (B2C) may request a return within 14 calendar days from receiving the order. Products must be unused, unassembled, and returned in their original packaging with all accessories and documentation included.
To request a return, please contact sales@muvcollection.com with your order information and, if necessary, photographs of the product.
Return shipping costs are the responsibility of the customer unless otherwise specified.
Once the returned product has been received and approved, refunds will be issued using the original payment method within up to 10 business days. Processing times may vary depending on the customer's bank provider.
Please inspect your order upon delivery. If the product arrives damaged, defective, or incorrect, contact sales@muvcollection.com immediately so the issue can be reviewed and resolved. We may offer a replacement or refund where applicable.
Approved returns are collected from the original delivery address. Once the return request is accepted, collection instructions and a time slot will be provided.
Returns are not accepted for sale items, gift cards, or products damaged due to incorrect use or installation.
Please check your spam or promotions folder first. If you still haven't received it, contact sales@muvcollection.com and we will assist you.
Available payment methods are displayed during checkout before completing your purchase.
Yes. Payments are processed through secure payment platforms to ensure your information is protected.
If you have a promotional code, you can apply it during checkout before completing your order.
All products are covered by the legal warranty established under European and Spanish consumer regulations.
For any questions regarding orders, shipping, or returns, please contact sales@muvcollection.com
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