We want shopping at MUV Collection to be as enjoyable as living with your pieces at home. Here, we’ve gathered the questions we’re asked most often. If you can’t find what you’re looking for, email us at sales@muvcollection.com. There’s someone from our team at the other end, happy to help.
Yes, of course. If your order hasn’t been dispatched yet, you can cancel it by emailing us at sales@muvcollection.com with your order number.
Please let us know as soon as possible so that we can process it in time. We’ll confirm the cancellation by email for your peace of mind.
If it’s already on its way, please email us anyway and we’ll advise you on the options available.
Estimated delivery times depend on each piece and its availability. As a guide, in-stock items are usually delivered within 5–15 working days, while items ordered on request typically take 3–8 weeks.
So that you don’t have to guess and can plan ahead with greater peace of mind, we’ll confirm an estimated delivery date when you place your order.
If you need your order for a particular date, email us and let us know what you have in mind. We’ll arrange delivery taking your preferred date and the availability of the delivery service into account.
Sometimes our emails end up somewhere unexpected. Check your spam folder or Promotions tab first.
If you still can’t find it, email us at sales@muvcollection.com and we’ll look into it with you.
If you’d like an update on your order, email us at sales@muvcollection.com with your order number.
We’ll be happy to look into it and share the latest information available.
If you need to change your delivery address, email us as soon as possible at sales@muvcollection.com with your order number and the new address.
We’ll look into it and let you know whether we can update it, depending on the status of your delivery.
If you’re purchasing as a consumer, you have 14 calendar days from the date you receive your order to notify us that you’d like to return it. If your order arrives in multiple shipments, the period begins when you receive the last item.
You may inspect the item as you would in a store to verify its nature, characteristics, and functionality. Handling the item beyond what is necessary, such as assembling it, using it, or damaging it, may result in a reduction in its value, which would be deducted from your refund.
We recommend that you keep the original packaging and return the product well-protected, with all its accessories and documentation.
It’s simple. Email us at sales@muvcollection.com with:
We’ll review your request and guide you through the next steps to arrange your return.
We’ll help you arrange your return and explain any delivery costs before organising collection.
If you’ve changed your mind, these costs would be covered by you.
We will process your refund without undue delay and within 14 calendar days of you notifying us of your withdrawal, using the same payment method.
Where legally applicable, we may wait to receive the item or proof of its return, whichever comes first. This waiting period does not apply if we have offered to collect it.
Please bear in mind that, depending on your bank, it may take a few more days for the amount to appear in your account.
Yes, you can request a return for individual items without returning your whole order, subject to the applicable return conditions.
Email us at sales@muvcollection.com with your order number and the items you’d like to return. We’ll guide you through the next steps and explain any collection costs before arranging the return.
If you’d prefer a different piece, you can return your original item in line with our return conditions and place a new order for the one you’d like. We don’t offer direct exchanges, but we can help you arrange the return.
Email us at sales@muvcollection.com with your order number and let us know which item you’d like to return.
We’re truly sorry if this happens to you; it’s not the experience we want you to have.
If the product arrives damaged, faulty or is not the one you ordered, please email us at sales@muvcollection.com within 48 hours of delivery. To help us assist you more quickly, please include:
We’ll review your case personally and offer you the best solution.
Once your return has been approved, we will send you instructions on how to arrange collection from the same delivery address. We will find a suitable date, taking into account the transport service’s availability.
Please ensure the item is protected and ready for transport in its original packaging.
Almost all of them. However, there are a few exceptions that we’d prefer to explain clearly to you from the outset. We do not accept returns of:
If you have any queries about a specific product before purchasing it, please feel free to contact us at sales@muvcollection.com.
Standard delivery is to the kerbside and does not include carrying the item up to your home or assembly.
If you require any of these services, please email us at sales@muvcollection.com and we will review the details of your order to suggest the available options.
These services incur an additional cost, not included in the product price, which we will confirm with you for your approval before arranging them.
To make things easier, we recommend that you check the dimensions of the product and the access points to your home, such as doors, stairs and the lift. If there are any specific details we need to take into account, please let us know so that we can assess your situation.
Your items may arrive in separate deliveries, as some are dispatched from different locations and may have different delivery times. If you only receive one item, don’t worry, the rest may still be on their way.
If you have any queries, please email us at sales@muvcollection.com and we’ll help you check the status of your order.
We currently deliver to Spain. If you’re unsure whether we can deliver to your address, email us at sales@muvcollection.com and we’ll check for you.
Delivery costs are based on your order total and will be shown before you complete your purchase. Additional services, such as carrying items into your home or assembly, are quoted separately.
If you have any questions, email us at sales@muvcollection.com and we’ll help you with the details.
We know you’re looking forward to receiving your items. Although we work with estimated delivery times, there can sometimes be delays. If your order is taking longer than expected, please email us at sales@muvcollection.com and we’ll check the status with you and provide you with the latest information.
If something seems to be missing, we’re here to help. Some items may arrive in separate deliveries, so part of your order may still be on its way.
Email us at sales@muvcollection.com with your order number and details of what’s missing. If it’s a component or fitting, a photo of the parts you’ve received can help us identify it.
We’ll look into it and guide you through the next steps.
You can pay by card, Bizum, Shop Pay or Google Pay. Before completing your purchase, you’ll see the available options so you can choose the one that suits you best.
Yes. All payments are processed via payment platforms that incorporate security measures to protect your data during the transaction.
If you have any questions or encounter any difficulties when paying, please contact us and we’ll help you.
Of course! If you have a code, enter it at checkout before completing your order and you’ll see the discount applied straight away.
If the code doesn’t work, check that you’ve entered it correctly and that it’s still valid.
If the problem persists, please get in touch and we’ll help you.
Yes. All our products are covered by the statutory warranty set out in European and Spanish consumer legislation. If you are purchasing as a consumer, new products are covered by a 3-year statutory warranty from the date of delivery against any lack of conformity, such as manufacturing defects.
If you notice any problem with your product, please email us at sales@muvcollection.com and we will look into your case to find the best solution.
If you’d like an invoice for your order, you’ll find a request form at the end of checkout where you can enter your billing details.
If you need any help, email us at sales@muvcollection.com with your order number.
Getting to know a piece is part of finding the right fit for your home. Each product page brings together the available information, such as dimensions and materials, to help you picture it in your space.
If there’s anything else you’d like to know, email us at sales@muvcollection.com and tell us which piece has caught your eye. Whether you’re wondering about a measurement, a material or how to look after it, we’ll help you find the information you need.
Our photographs give you a feel for each piece, although colours may appear slightly different depending on the lighting and your screen settings. Natural materials, such as wood and marble, can have their own variations in grain and tone, making each piece a little different.
If you’d like to know more about a particular finish, email us at sales@muvcollection.com with the product name or link. We can help you get a better feel for the piece and how it might look in your home.
We’re here to help you. Please email us at sales@muvcollection.com and we’ll get back to you as soon as possible. We’d be delighted to help you find the pieces that suit you and your home.
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