Private customers (B2C) may request a return within 14 calendar days of receiving their order, in accordance with their statutory right of withdrawal.
To be eligible for a return, products must be unused, unassembled, and returned in their original packaging, including all accessories, instructions, documentation, tags, and assembly elements.
To request a return, please contact sales@muvcollection.com with your order information. Once the request has been reviewed and approved, MUV Collection will provide the corresponding return instructions.
Return shipping costs are the responsibility of the customer unless otherwise stated.
Returns will be collected from the original delivery address. The customer must provide a suitable time slot for the courier company to arrange the collection.
Customers are required to inspect their order upon delivery.
If a product arrives damaged, defective, or incorrect, the issue must be reported to sales@muvcollection.com within 48 hours of delivery, including photographs, videos, or any other relevant evidence.
MUV Collection will review the claim and provide the most appropriate solution where applicable, which may include a replacement, refund, gift card, or another suitable resolution.
To initiate a return, customers must contact sales@muvcollection.com and provide all relevant information regarding the order and the product.
MUV Collection will review the request and notify the customer, within a reasonable timeframe, whether the return has been approved.
If approved, collection instructions, together with the collection date and time slot, will be provided.
Once the returned product has been received and inspected, MUV Collection will inform the customer of the available resolution options, which may include:
Returns will not be accepted in the following cases:
Product exchanges are not accepted.
Where applicable, customers must process a return in accordance with this policy and place a new order.
Once the returned product has been received and verified, MUV Collection will notify the customer whether the refund has been approved.
If approved, the refund will be issued using the original payment method within 10 business days from approval. The actual time required for the funds to appear may vary depending on the customer's bank provider.
If the refund has not been received within 15 business days of approval, customers may contact sales@muvcollection.com for assistance.
Your Shopping Cart is Empty
Browse our latest collection or check your saved favorites to add more items to your cart.
Manage your profile, track your orders, and enjoy a seamless shopping journey with us.